Shipping & Returns

Your Privacy is Always Guaranteed!

We respect your privacy and guarantee that the information you provide us will never be rented or sold to any third party company. When creating an account you will be asked for your full name, shipping address, billing address, e-mail address, age (18+ verification) and credit card information so we may process your order. All orders are shipped in plain packaging with discrete labeling to further protect your privacy.

Online Orders:

We accept Visa, Mastercard, Discover, PayPal and PayPal Express through our system platform which is hosted in our own private data center. To assure your complete privacy, your credit card statement will simply read: "F-Zone (828) 738-6877". There will be no reference to the contents of your order on your credit card statement. When using PayPal, your purchase will read "FZ, LLC.".

Telephone Orders:

If you do not wish to place your order online, you are always welcomed to place it by calling us at (828) 738-6877 (MURR) Monday-Friday from 9:00am -5:00pm EST. Please have the item number(s), sizing and color of each item that you wish to order ready for our team member. If possible, please create an account on our site before calling to aid us in quickly and acutely processing your order. Telephone orders can be paid with Visa, MasterCard or Discover. During peak periods, you may be directed to our voice mail if all our team members are busy. Please leave your call back number and we will be happy to return you call as quickly as possible.

Mail Orders:

For customers placing their orders via USPS mail, we accept US Postal money orders and personal checks. Please be sure to include your complete name, shipping address, telephone number, e-mail address and desired item(s), including quality, size and color. Please be sure to also add the appropriate shipping charges. This can be determined by using our shopping cart and clicking on "estimate shipping" charges. For customers living in North Carolina, please add 6.75% state sales tax. You may send your order and payment to: FZ, LLC., P.O. Box 884, Tryon, NC 28782. Please allow up to 14 business days for your money order or personal check to clear after arrival. If you wish to be notified when your order ships with a tracking number, please include a valid email address.

Order Processing Times:

We pride ourselves in processing and shipping most orders promptly within 1-3 business days of receipt. Occasionally slight delays may occur due to temporarily out of stock items, which we will notify you by via email. Due to the popularity of our Fetish Zone branded items, production times may take 10-14 days. 

Domestic Orders:

The shipping cost can easily be determined by placing your item(s) in your shopping cart and clicking on estimate shipping charges. Rates are determined by the items(s) weight and destination of your package. Most orders are shipped via USPS. If your package is an odd size or weight, we may use UPS-MI, UPS SUREPOST, UPS Basic or UPS Ground.  In some cases we may require a delivery confirmation signature if your order is over $75.00 and/or it is being shipped to an apartment complex. Please note that we do NOT ship to motel/hotel addresses. Standard ground shipping times within the continental United States usually take 3-7 business days. If your order is time sensitive, please note your requirements in the "special notes" field of your order or call us at (828) 738-6877 (MURR). UPS Second day Air is available on select items at an additional cost. All packages are shipped discretely in a plain box labeled from FZ, LLC.

International Orders:

The shipping cost can easily be determined by placing your item(s) in your shopping cart and clicking on estimate shipping charges. Rates are determined by the items(s) weight and destination of your package. We ship all packages via USPS Priority International Mail to reduce customs and handling fees. You are responsible for all duty fees charged by your country/postal system. Most orders will arrive within 10-14 business days, but occasionally may be delayed by customs. Please note that we do not issue refunds for seized items not returned to us by customs. This is extremely rare but can happen. Please note that we are unable to insure packages for loss over $250.00 to the Untied Kingdom. Packages shipped to Africa can only be insured up to $86.00 due to postal regulations. Any order shipped over this amount is the sole responsibility of the customer should such a loss occur. Furthermore, we are not allowed to ship hand cuffs to Germany, or herbal enhancements and lubricants to Norway. Due to recent issues with customs, we can no longer ship items to China or Russia and apologize for the inconvenience.

Cancellation Policy:

Once an order has been submitted, your credit card or PayPal account will be charged. Our ordering process is automated so your order will be immediately processed and sent to our shipping department. Due to the high volume of orders we receive daily, we are unable to cancel orders. Please order carefully!

Returned Packages:

Please ensure that your shipping address is complete and accurate before submitting your order. If your order is returned to us, we will contact you via e-mail for a corrected address. Please note that a new shipping charge will apply to reship the order to a corrected address.

Return Policy:

Due to both the safety and health concerns of our customers along with state and federal health laws, we do not accept returns or exchanges on any item that can constitute a health risk or any item that comes into contact with ANY bodily fluid (saliva, semen, urine, blood). These items include, but are not limited to: dildos, vibrators, butt plugs, enema kits, sound sets, mouth gags, chastity devices or any item inserted into the penis, vagina or anus. This policy also includes dildo and butt plug harnesses and undergarments such as jockstraps and underwear. Once these items leave our warehouse, we consider them to be used and non-returnable. We will be glad to exchange non-defective items that do not constitute a health risk for 14 days from the purchase date with a 20% re-stocking fee. All non-defective returns will be issued a store credit for the amount of the item. Shipping costs are non-refundable.

Defective Items:

Should any item be found defective upon receipt, it will gladly be exchanged or repaired within 30 days of your purchase date. Please check your order carefully and notify us immediately if there is a problem so we can issue a return authorization number. All returns must be in their original packaging and free of any signs of use per state health laws.

Exchange Procedure:

Please e-mail us at: info@fetishzone.net or call (828) 738-MURR (6877) to obtain approval for your exchange. Returns will not be accepted without an RMA (Returned Materials Authorization) number. Please provide the following information when emailing or calling for an RMA number: customer name, invoice number, item number and nature of the request or problem. All products returned must be 100 percent complete, with all original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. We recommend that you insure your return shipment in case it is lost or damaged and that you use a carrier that can provide you with proof of delivery for your protection. The customer is responsible for the cost of all shipping charges, unless item is defective; FZ, LLC. will cover the shipping charges of the replacement item.

Special Orders:

Please allow 6-12 weeks delivery on custom/special ordered items, such as on Fury Fantasy. All special orders must be paid for in advance though our site and are non-refundable. Please check sizes or other options carefully when ordering.

Store Front/Catalogs:

We are sorry, but we do not maintain a retail store front or printed catalog. We do however occasionally set-up at fetish and furry events where you can meet us personally and buy directly at our product booth. Please be sure to subscribe to our e-mail list to keep up to date on events we may be attending in the future.

Posting a Product Review:

Simply click on the item you wish to write a review about, then click on “Reviews”, then “Write Review”. You will be asked to log-in or create a new account if you have not resisted on our site before. Your privacy is assured when posting your review as only the first 3 letters of your first name will be used on your review. By posting a review you not only help fellow customers by sharing your first-hand experience, but are automatically entered into our monthly random drawing for a free gift.

Disclaimer:

FZ, LLC. makes no warranty, expressed or implied, as to the safety of any of our products offered. All of our products are sold as novelties only. Furthermore, we accept no responsibility for injuries sustained while using any products. The purchaser assumes all risk and liability of use for all our products. FZ, LLC. will not be able to respond to any inquiries during an occurrence of a widespread viral infection transmitted via bites or contact with bodily fluids that causes human corpses to reanimate and seek to consume living human flesh, blood, brain or nerve tissue resulting in the fall of organized civilization.